MediaPress Release

CARRO redefines car buying experience with Singapore’s first contactless service, offers 3-day return policy

  • Carro digitises the entire process – including auto loans, insurance and vehicle transfer – so customers can purchase pre-owned cars in the safety of their homes
  • Carro offers added assurance with industry’s first three-day return policy and 30-day wear and tear guarantee
  • All cars are sanitised and home delivered to allay safe distancing concerns borne by the COVID-19 pandemic
  • Carro’s brand-agnostic technology platform is poised to offer the service on a larger regional scale across Southeast Asia

SINGAPORE, 18 JUNE 2020 – Carro, Southeast Asia’s largest automotive marketplace, today announced the launch of its contactless purchase service that enables Singaporeans to buy pre-owned vehicles with no face-to-face interaction. This offering is aimed at giving both buyers and sellers a safer option to trade used cars, in response to changes in customer behaviour caused by the COVID-19 pandemic.

Carro’s proposition is to offer certified pre-owned cars through a completely contactless purchase process. Buyers can browse and shop certified pre-owned cars on Carro’s website and all interactions are powered by Carro’s platform and pricing algorithms.

“We’re launching Singapore’s first, certified used car contactless purchasing experience to cater to these changing needs – prioritising safety and leveraging our technology to offer a seamless experience. Combining this with our financing, maintenance, and Singapore’s first pay-as-you-drive usage-based insurance, we are well placed to address new customer habits in the post-covid-19 period,” said Aaron Tan, CEO and Founder of Carro.

Carro is undertaking all necessary steps to ensure customer satisfaction and safety. All cars sold by the company are certified by its proprietary 150-point inspection check. A detailed inspection report can be accessed via the company’s portal at so that customers can be assured of the quality of the vehicle before purchasing.

To address any buyers’ remorse due to the lack of test drives, Carro offers a three-day return policy – allowing hassle-free returns if they are not satisfied with the purchase. For additional peace of mind, Carro provides a 30-day wear and tear guarantee, the first of its kind in Singapore. This gives customers access to the company’s after-sales workshop facilities, which cover maintenance wear and tear that are not even covered under standard factory warranties.

Carro will assist buyers in obtaining financing at competitive rates through Genie Financial Services – its wholly-owned subsidiary. Customers will save on their insurance premiums through Usage Based Insurance that was launched in 2019.

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